Question 1

How long does delivery take?

Accepted Answer

Orders are dispatched from Hyderabad within 24–48 hours. Metro cities usually receive their jacket in 2–4 working days; the rest of India takes 4–7 working days.

Question 2

Do you offer cash on delivery?

Accepted Answer

Yes. Cash on delivery is available on all serviceable PIN codes across India, with no extra fee.

Question 3

What is your return policy?

Accepted Answer

Unworn jackets with tags intact can be returned or exchanged within 7 days of delivery. Raise a request by calling or emailing us and we'll arrange a pickup.

Question 4

How do I choose the right size?

Accepted Answer

Every product page has a size guide with chest, length and shoulder measurements. If you're between sizes or plan to layer heavily, size up — or message us and we'll advise.

Question 5

Are your leather jackets genuine leather?

Accepted Answer

Our leather styles use full-grain or top-grain hide and are labelled as such. Vegan styles are clearly marked as faux leather. The material is always listed on the product page.

Question 6

Do you ship internationally?

Accepted Answer

Not yet. We currently ship within India only, but international shipping is planned. Join the mailing list to hear first.

Question 7

Can I cancel or change my order?

Accepted Answer

Yes, as long as the order hasn't been dispatched. Contact us as soon as possible and we'll cancel or amend it.

Question 8

How should I care for my jacket?

Accepted Answer

Care instructions are listed on each product page. As a rule: never machine wash leather or suede, store on a broad hanger, and use a professional leather cleaner once a season.

Question 9

Do you offer bulk or corporate orders?

Accepted Answer

Yes. Email thejacketclub2026@gmail.com or call +91 8158881113 with quantities and we'll share pricing.

Question 10

Which payment methods do you accept?

Accepted Answer

UPI, credit and debit cards, netbanking and cash on delivery.

FAQs